Refund policy
Return and Refund Policy
Last updated: July 13th, 2026
MONEY-BACK GUARANTEE (FIRST ORDER)
Try Habituel risk-free. If you are not satisfied with your first order, email support@habituel.com within 45 days of delivery and we will refund it (up to one bag of each product type). The guarantee applies to first-time subscription orders only. It does not apply to renewal orders, one-time purchases, or repeat purchases.
To be eligible:
- Contact support@habituel.com BEFORE returning anything. We will confirm eligibility and give you the correct return address. Items returned without prior contact, or to the wrong address, may not be identifiable and cannot be refunded.
- Return all items from the order in their original packaging: any 30-serving+ product, the Habituel scoop, the electric mixer if included, the Travel Dose if included, and the original shipping box.
- Email us the return tracking number at support@habituel.com. If a return without tracking on file does not reach our warehouse, we cannot issue a refund.
- Return shipping is at your cost.
No refunds for returns initiated more than 45 days after delivery. No exceptions. Opened products are not eligible for return after the first order.
Refunds are issued to the original payment method after we receive and inspect the return. Allow up to 10 business days after receipt.
RENEWAL AND REPEAT ORDERS
Renewal orders and repeat purchases are not covered by the money-back guarantee. If a renewal order arrives damaged or incorrect, see below. To stop future renewals, cancel your subscription per our Cancellation Policy before your next billing date. Charges billed before a cancellation is completed are valid.
DAMAGED OR INCORRECT ITEMS
Email support@habituel.com within 14 days of delivery with photos of the damage or the incorrect item received. After we confirm, we will send a replacement or refund the affected item. No replacement is sent without photo proof. Requests after 45 days from delivery are not accepted.
UNDELIVERED OR RETURNED-TO-SENDER SHIPMENTS
If a shipment cannot be delivered because the address you provided was incorrect or incomplete and it returns to us, we refund the product cost minus shipping once it arrives in original condition. We do not reship at our cost; we can reship after an additional shipping fee is paid.
If a shipment is marked Undelivered by the carrier through no fault of the address provided, we will replace it or refund it in full.
We do not process replacement or refund requests more than 45 days after the delivery or last tracking date.
REFUSED PACKAGES
Refusing delivery incurs the carrier's return shipping fee, deducted from any refund. Refused packages sometimes never return to us; if a refused package is lost, no refund can be issued. Accept the package and contact support@habituel.com for proper return instructions instead.
CHARGEBACKS AND BILLING ERRORS
If you believe a charge is wrong, contact support@habituel.com first. Most billing issues are resolved within one business day, faster than any bank dispute. We keep complete order, delivery, and correspondence records and we submit them in response to card disputes we believe are invalid.
Questions: support@habituel.com