Shipping Policy

Last updated: July 13th, 2026

PROCESSING

Orders are processed within [1-3] business days from our facility in Vancouver, WA. Orders placed on weekends or holidays begin processing the next business day. Processing times are estimates, not guarantees.

DELIVERY

We ship via USPS with tracking on every order. Typical US delivery is [3-7] business days after processing. You will receive a shipping confirmation email with your tracking number when your order ships. Delivery dates are estimates; carrier delays are outside our control and do not entitle an order to cancellation or refund while in transit.

[If you ship internationally, add: regions served, rates, duties/taxes are the customer's responsibility, longer windows. If not, add: "We currently ship within the United States only."]

FREE SHIPPING

Orders over $[45] qualify for free standard shipping. Thresholds and promotions may change without notice; the rate shown at checkout controls.

ADDRESS ACCURACY

You are responsible for entering a correct, complete shipping address. Once a packing slip is created we cannot change the address. Shipments returned to us due to an address error you made are handled under the Undelivered section of our Refund Policy (product refund minus shipping, or reshipment after a new shipping fee).

LOST, STOLEN, OR MISDELIVERED PACKAGES

A package showing DELIVERED by the carrier to the address you provided is considered delivered. If your tracking shows delivered but you cannot locate the package: check with household members and neighbors, look for a carrier notice, and allow 24 hours (carriers sometimes scan early). If it still has not appeared, email support@habituel.com within 14 days of the delivery scan and we will help you file a carrier claim. We handle these case by case; we are not automatically liable for theft after a confirmed carrier delivery.

If tracking shows no movement for 10+ business days, contact us and we will trace, replace, or refund.

SUBSCRIPTION SHIPMENTS

Subscription orders ship automatically after each billing per your selected frequency. A payment reminder email is sent before each charge. Manage timing, skips, or cancellation through your account portal (Manage Subscription link in the site footer and in every order email).

Questions: support@habituel.com